Home Care Operations Manager
4 weeks ago
This position will oversee and manage the daily operations and administrative functions of a home care branch, including recruitment, orientation, training, and retention of staff to meet and exceed monthly budgeted census. The successful candidate will have a strong background in healthcare, excellent leadership skills, and the ability to drive census and revenue growth.
Key Responsibilities:
• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Assists in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training, and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conducts additional training and counseling as needed
• Maintains relationships with all referral sources and conducts community outreach and/or attends employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolves customers' concerns and grievances
• Processes payroll and billing as needed
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures, and standards
• Performs other duties as assigned
Requirements & Competencies:
• Bachelors' Degree in Business, Social Services, Public Administration, or a related field of study
• Bilingual preferred, not required
• Preferably will have experience in home health care and/or home and community-based services in a large, multi-site organization
• 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred
• 2+ years of supervisory/management experience
• Demonstrated ability to drive census/revenue growth and develop business
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
• Computer proficiency – MS Office and HRIS
• Organizational skills and ability to meet deadlines in a fast-paced environment
• Must have reliable transportation, valid driver's license, and valid car insurance
What We Offer:
• Medical, Dental, and Vision Benefits
• Company-matched 401K
• Continued Education
• Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts
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