Customer Service Representative

3 weeks ago

Twin Falls, United States Michaels Full time
Description

Michaels est à la recherche d'un représentant de service à la clientèle et d'un caissier pour rejoindre son équipe dynamique. En tant que représentant de service à la clientèle, vous serez responsable de fournir un service exceptionnel aux clients, de les aider à trouver les produits qu'ils recherchent et de garantir que leur expérience d'achat soit rapide et agréable.

Responsabilités
  • Fournir un service à la clientèle de haute qualité, répondre à leurs questions et résoudre leurs problèmes.
  • Aider les clients à trouver les produits qu'ils recherchent et à les présenter de manière efficace.
  • Manipuler les transactions, gérer les paiements et fournir des informations sur les produits et les services.
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.
Exigences
  • Expérience de vente au détail ou de service à la clientèle préférable.
  • Habileté à rester debout pendant de longues périodes.
  • Habileté à se déplacer dans le magasin.
  • Se courber, soulever, transporter, atteindre et s'étirer fréquemment.
  • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.
  • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l'atelier d'encadrement comporte une machine de coupe du verre et une presse à chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

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