Customer Support Sales Consultant

2 weeks ago


Chippewa Falls, Wisconsin, United States McCoy Construction & Forestry Full time

Company Overview:
McCoy Construction and Forestry is a leading dealer of John Deere Construction and Forestry equipment. Our commitment to exceptional customer service is reinforced by our parent company, McCoy Group, which is family-owned and operated.

Position Summary:
The Customer Support Sales Consultant will utilize various technologies to enhance customer satisfaction through proactive assistance and ongoing maintenance, service, and parts support.

Key Responsibilities:
- Engage in external support to prioritize customer needs.
- Conduct training sessions for customers on JDLinkTM and relevant equipment.
- Monitor and promote the renewal of JDLinkTM subscriptions proactively.
- Provide follow-up communications and reports to customers, showcasing key equipment performance metrics to illustrate the value of JDLinkTM and enhance machine efficiency and customer profitability.
- Collaborate with customers on Machine Optimizations for new John Deere equipment sales.
- Assist in the setup and training of TimberNaviTM, TimbermaticTM Maps, and TimberManagerTM Technology Solutions.
- Make targeted field visits to follow up on Product Support opportunities identified through telematics, generating actionable leads for the Parts and Service Department.
- Actively promote and sell Preventative Maintenance Contracts (PMs) and Extended Warranty options.
- Strategically focus on traditional revenue opportunities in undercarriage services, inspections, valve adjustments, and machine rebuilds, leveraging technology benefits.
- Work in conjunction with other departments to maximize profitable revenue potential from both existing and new customer segments, enhancing MCF's whole goods, parts, and service business.

Qualifications:
- Minimum of 3 years of experience in the construction and forestry sector.
- A degree in Engineering, Technology, Marketing, or a related field, or equivalent experience (4-year university degree or equivalent).
- Proven sales and marketing expertise.
- Willingness to travel (up to 50%).
- In-depth knowledge of the industry, including complex functions and principles.
- Familiarity with products and services relevant to the role.
- Understanding of market dynamics, customer needs, and competitive landscape.
- Strong interpersonal, negotiation, and conflict resolution skills.

McCoy Group is an Affirmative Action/Equal Opportunity Employer. We welcome applications from qualified candidates, including those with military experience or disabilities.



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