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Sales Support Associate

2 months ago

River Falls, Wisconsin, United States NovaWorks Solutions Full time
About the Role

We are seeking a highly skilled Sales Support Representative to join our team at NovaWorks Solutions. As a Sales Support Representative, you will play a critical role in supporting our sales team in achieving their goals.

Key Responsibilities
  • Offer Management: Calculate, create, and track offers to ensure timely and accurate processing.
  • Order Processing: Process orders and follow up on deadlines to maintain a high level of customer satisfaction.
  • Customer Support: Provide exceptional customer support to national and international clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Communication: Communicate and correspond with customers to understand their needs and provide solutions.
  • Business Development: Acquire new customers and maintain existing relationships to drive business growth.
  • Data Management: Maintain accurate and up-to-date customer and product data in our CRM and ERP systems.
  • Process Implementation: Support the implementation of EDI processes to streamline business operations.
Requirements
  • Education: Completed commercial or technical education.
  • Technical Skills: Proficiency in MS Office, CRM, and ERP systems.
  • Product Knowledge: Good understanding of technical products.