Restaurant Operations Manager

3 weeks ago


Holland, Michigan, United States JHG Group - IHOP Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead our restaurant team at JHG Group - IHOP. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Leadership and Management: Develop and implement strategies to achieve business objectives, manage restaurant operations, and lead a high-performing team.
  • Customer Service: Ensure exceptional customer experiences, handle guest complaints, and maintain a high level of customer satisfaction.
  • Employee Management: Recruit, train, and develop restaurant staff, manage employee performance, and maintain a positive work environment.
  • Operations and Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, maintain a clean and safe work environment, and ensure efficient restaurant operations.
  • Reporting and Administration: Prepare and submit accurate reports, maintain personnel files, and perform other administrative tasks as required.
Requirements
  • Experience: Minimum of two years of restaurant management experience.
  • Education: High school diploma or equivalent experience.
  • Skills: Ability to speak and read English, interpret documents, write routine reports, and speak effectively before groups.
  • Computer Skills: Basic computer skills, including email, MS Excel, and MS Word.
Benefits
  • Competitive Pay: Competitive salary range from $50,000/year to $60,000/year based on experience.
  • Annual Bonus Package: Eligible for annual bonus package if performance metrics are met.
  • Health Insurance: Comprehensive health insurance plan.
  • 401K: Company-matched 401K plan.
  • Paid Vacation: Generous paid vacation time.
  • Real Advancement Opportunities: Opportunities for career growth and advancement.


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