Customer Service Representative

4 weeks ago


Lenexa, Kansas, United States Hanesbrands Inc. Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hanesbrands Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service support to our customers, sales agents, and internal stakeholders.

Key Responsibilities

  • Receive and verify accuracy and completeness of orders, communicating with sales agents or customers regarding missing or inaccurate information.
  • Monitor and track orders for assigned customers, ensuring timely fulfillment and resolution of any issues that may arise.
  • Process customer bulk PO spreadsheets, entering new art and bulk orders into Oracle to initiate the art process and secure inventory and capacity needs.
  • Manage product reservation orders, ensuring that real customer purchase orders are received and decrementing the orders accordingly.
  • Assist sales with completing product setup forms and facilitate the resolution of order and quality problems.
  • Provide input for process improvements and support all team-building initiatives.

Requirements

  • Four years of customer service and/or sales experience; a bachelor's degree is preferred.
  • Intermediate computer knowledge, with the ability to navigate Microsoft Office Suite, including Word and Excel.
  • Knowledge of Oracle is a plus.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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