Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hanesbrands Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service support to our customers, sales agents, and internal stakeholders.
Key Responsibilities
- Receive and verify accuracy and completeness of orders, communicating with sales agents or customers regarding missing or inaccurate information.
- Monitor and track orders for assigned customers, ensuring timely fulfillment and resolution of any issues that may arise.
- Process customer bulk PO spreadsheets, entering new art and bulk orders into Oracle to initiate the art process and secure inventory and capacity needs.
- Manage product reservation orders, ensuring that real customer purchase orders are received and decrementing the orders accordingly.
- Assist sales with completing product setup forms and facilitate the resolution of order and quality problems.
- Provide input for process improvements and support all team-building initiatives.
Requirements
- Four years of customer service and/or sales experience; a bachelor's degree is preferred.
- Intermediate computer knowledge, with the ability to navigate Microsoft Office Suite, including Word and Excel.
- Knowledge of Oracle is a plus.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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