Digital Service Representative

4 weeks ago


Kalamazoo, Michigan, United States Consumers Credit Union Full time
Job Summary

We are seeking a highly skilled and detail-oriented Digital Service Representative to join our team. As a key member of our TellerPlus+ team, you will be responsible for accurately and efficiently processing cash and check inquiry transactions for members through video sessions.

Key Responsibilities
  • Process transactions of all types, including deposits, withdrawals, loan payments, and credit card advances, through digital channels or video sessions.
  • Recognize and act upon referral opportunities to achieve personal sales goals and provide excellent digital member service.
  • Assist members with additional service needs, including opening accounts, setting up auto transfers, and online banking services.
  • Sustain teller balancing standards and accuracy.
  • Demonstrate knowledge of all Credit Unions' products and services.
  • Uphold member confidentiality and comply with security and fraud prevention policies and procedures.
Requirements
  • High school graduate or equivalent.
  • Demonstrated knowledge of current technology and ability to navigate multiple software environments.
  • Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service.
  • Must be comfortable on camera and maintain a friendly and professional appearance.
  • Demonstrates the ability to build rapport with members and enjoys working with people.
  • Must have excellent analytical, verbal, and written communication skills.
About the Team

At Consumers Credit Union, you'll join a team that works closely together and counts on one another. We enjoy an unusual high level of camaraderie and offer a range of benefits, including outstanding health, dental, and vision plans, a 401(k) plan with a 100% match, and generous paid time off.



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