Phone Support Specialist

3 weeks ago


Stafford, Texas, United States TX Citywide Professional Services Full time
Customer Service Representative - Full-Time Opportunity

We are seeking a highly motivated and experienced Customer Service Representative to join our team at TX Citywide Professional Services.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about products or services. You will engage with customers via phone, email, or chat, ensuring a positive experience and addressing any concerns in a timely and efficient manner.

Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Process orders, returns, and exchanges in accordance with company policies and procedures.
  • Maintain detailed and accurate records of customer interactions.
  • Identify and escalate priority issues to the appropriate team.

Requirements:

  • Education: High school diploma or equivalent; some college preferred.
  • Experience: Previous customer service experience is a plus.
  • Skills: Strong communication and interpersonal skills, ability to work independently and in a team environment, proficiency with basic computer applications and customer service software.

Compensation:

The compensation package includes a competitive salary of $17.00 per hour and opportunities for growth and development within the company.



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