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Customer Service Representative

1 month ago

Atlanta, Georgia, United States Marriott Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at The Ritz-Carlton Atlanta. As a key member of our food and beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff to ensure seamless service delivery.

Key Responsibilities
  • Take room service orders over the phone and respond to guest inquiries
  • Answer questions on menu selections and check with kitchen staff to ensure accurate orders
  • Notify guests and management of delays in service delivery and communicate additional meal requirements, allergies, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day and record transactions in the MICROS system
  • Complete all closing reports, including MICROS reports, and process all payment methods
Requirements
  • High school diploma or equivalent
  • No related work experience or supervisory experience required
  • Ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About Us

The Ritz-Carlton is a global luxury hospitality brand that prides itself on delivering exceptional service and creating lifelong memories for our guests. As a member of our team, you will have the opportunity to learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values.

We are committed to non-discrimination on any protected basis and believe in hiring a diverse workforce to sustain an inclusive, people-first culture. Join our team and become part of a global brand leader in luxury hospitality.