Service Operations Manager

6 days ago


New York, New York, United States Icahn Automotive Group LLC Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Service Manager to join our team at Icahn Automotive Group LLC. As a key member of our service department, you will be responsible for supporting the service team and driving sales across service labor, parts, and tires.

Key Responsibilities
  • Assist the service team in various aspects of customer care, work order management, and facility maintenance.
  • Support the management team in reacting to customer service issues and business opportunities.
  • Drive sales goals for the service center operation through personal engagement with customers and coaching service advisors.
  • Assist in monitoring shop productivity, workflow, and procedures to ensure efficiency, thoroughness, and safety.
  • Partner with management to maintain a safe and healthy work environment that complies with all local, state, and federal laws.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in an automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License.
  • Basic knowledge and understanding of mathematical concepts.
  • Ability to exercise judgment and work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
Physical Demands
  • Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees.
  • Climbing up and down ladders to retrieve and stock merchandise.
Compensation

The pay range for this position is between $16.50 to $24.41 per hour based on experience plus potential bonus.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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