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Property Operations Manager
2 months ago
Company Introduction
Founded in 1918, Guardian Service Industries is a fourth-generation family-owned corporation specializing in Janitorial, Security, Pest Control, and Engineering & Operations staffing solutions. We deliver a wide array of essential facility management services to over 1,000 clients across diverse sectors, including commercial and government buildings, residential communities, educational institutions, industrial sites, transportation hubs, and retail establishments throughout the Northeast and New England.
Position Summary
Guardian Service Industries is in search of a dedicated, full-time, live-in Resident Manager to oversee the management of a 14-story property in Manhattan, ensuring an exceptional living experience for all residents. This property is managed by The Dermot Company, a prominent real estate developer and operator based in New York City and Florida.
Key Responsibilities
- Oversee daily property operations while prioritizing resident satisfaction. Exceptional customer service is essential, including the completion and resolution of work orders in collaboration with maintenance staff.
- Lead, mentor, and develop building personnel within a constructive work environment.
- Ensure timely maintenance of all building systems and operations, including the coordination of preventive maintenance tasks.
- Guarantee that all properties meet the standards of surveys, audits, reviews, and inspections.
- Supervise all maintenance and repair activities, including obtaining vendor quotes, scheduling, and reviewing completed work.
- Collaborate with the general manager to negotiate service contracts, including bidding, awarding, and managing building contracts while ensuring compliance from suppliers and service providers.
- Respond to building emergencies, coordinating resources and providing guidance to secure the situation and implement corrective measures.
- Manage construction projects and capital improvements, ensuring adherence to municipal codes and safety regulations, while supervising outside contractors as necessary.
- Perform additional duties as required, including responding to emergencies at any hour, as this role is on-call 24/7.
Candidate Profile
- A service-oriented professional capable of managing multiple tasks efficiently and accurately.
- 3-5 years of experience in residential management, preferably in luxury settings.
- Active membership in the 32BJ union or willingness to join upon hire.
- Proficient maintenance experience with a solid understanding of building systems, including plumbing, electrical, carpentry, waterproofing, and HVAC.
- Excellent verbal and written communication skills, with a professional demeanor.
- Possession of relevant professional licenses and certifications.
- Ability to self-manage and prioritize tasks effectively.
- Must be eligible to work for any employer without restrictions.
- Strong interpersonal and customer service skills.
- Exceptional organizational skills and attention to detail.
- Demonstrated problem-solving abilities and multitasking skills.
- Capability to thrive in a fast-paced and occasionally stressful environment.
- Proficient in Microsoft Office Suite and related software.
Compensation: $43-$46/hour based on experience
Benefits: Comprehensive Local 32BJ benefits package
The responsibilities and requirements outlined above may be modified or waived by the Company at its discretion without prior notice.
Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its workforce.
