IT Service Operations Manager

2 days ago

Tampa, Florida, United States CIO Technology Solutions Full time

CIO Technology Solutions is seeking a highly skilled IT Service Operations Manager to lead our help desk team. This individual will be responsible for managing and motivating a team of level 1-2 service desk engineers, ensuring excellent customer service and resolving technical issues efficiently.

Key Responsibilities:

  • Manage and motivate a team of twelve (12) level 1-2 service desk engineers
  • Supervise the day-to-day operations of the help desk, setting and enforcing specific customer service standards
  • Identify, research, and resolve complex technical problems
  • Create and manage escalation procedures, ensuring service levels are maintained
  • Document, track, and monitor problems to ensure timely resolution
  • Ensure all support requests are well-documented in the IT ticketing system
  • Manage and improve the IT knowledge base system
  • Schedule help desk coverage during normal business hours and for on-call support as required

Requirements:

  • At least three (3) years of experience managing IT Service/Help Desk operations supporting at least 500 endpoints
  • Proven experience in hiring, developing, and, when necessary, terminating employees while ensuring a fair and professional process
  • Strong initiative, organizational skills, attention to detail, sound business judgment, and excellent written and verbal communication skills
  • Experience with networks, endpoint protection, patch management, and computer hardware
  • Proven ability to motivate, develop, and direct team members effectively
  • Ability to work independently, receiving direction and producing results in a timely manner with minimal oversight
  • Prioritizes tasks to meet deadlines while producing high-quality results
  • Excellent communication skills, both written and verbal, with users, customers, and other IT personnel

Salary:$90,000 - $120,000 per year

  • Service Operations Manager

    3 weeks ago

    Tampa, Florida, United States Holland Pump Company Full time

    Job Title: Service Operations ManagerWe are seeking a skilled and experienced Service Operations Manager to join our team at Holland Pump Company. As the ideal candidate, you will be responsible for leading and managing our customer service team, ensuring that customer service is delivered efficiently and effectively.Key Responsibilities:Oversee daily...

  • OCONUS Operations Expert

    2 days ago

    Tampa, Florida, United States IT Concepts Full time

    About the Role:">We are seeking an experienced OCONUS Deployment Coordinator to join our team at IT Concepts. As a key member of our team, you will be responsible for coordinating deployments and ensuring seamless operations in OCONUS environments.">This role requires a strong background in deployment logistics, knowledge of DOD processes, and proficiency in...

  • Procurement Operations Manager

    5 days ago

    Tampa, Florida, United States IT Concepts Full time

    Job DescriptionAs a Procurement Analyst, you will play a crucial role in supporting our DOD SOCOM opportunity.ResponsibilitiesCandidate will ensure adherence to Procurement Strategy on program.Conduct procurement activities according to Contract and Government regulations.Will evaluate vendors and provide recommendations.Candidate will conduct Risk Analysis...

  • Customer Service Operations Manager

    3 weeks ago

    Tampa, Florida, United States Holland Pump Company Full time

    About Holland Pump CompanyHolland Pump Company is a leading provider of innovative solutions for various industries. Our team is dedicated to delivering exceptional customer service and support.Job SummaryWe are seeking an experienced Customer Service Operations Manager to lead our customer service team. The successful candidate will be responsible for...

  • Customer Service Operations Manager

    5 days ago

    Tampa, Florida, United States Evolution Parking & Guest Services Full time

    Job OverviewThe ideal candidate for this role will have a strong background in customer service and valet operations, with experience in managing teams and ensuring exceptional guest experiences.Key Responsibilities:Assist the Guest Services Manager in overseeing daily valet operations, including coordinating activities and ensuring efficient service...

  • Operational Systems Integration Specialist

    3 weeks ago

    Tampa, Florida, United States Agile IT Synergy, LLC Full time

    At Agile IT Synergy, LLC, we are seeking a skilled Operational Systems Integration Specialist to join our team in Dahlgren, VA.Job SummaryThe successful candidate will be responsible for ensuring the effective deployment of systems and services at the speed of relevance for our government customer. This role requires strong technical skills, excellent...

  • Senior Service Operations Manager

    3 weeks ago

    Tampa, Florida, United States Holland Pump Company Full time

    About Holland Pump CompanyHolland Pump Company is a leading provider of innovative pumping solutions. We are committed to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking an experienced Service Manager to lead our service operations team. As a key member of our organization, you will be responsible for ensuring...

  • Customer Service Operations Manager

    3 weeks ago

    Tampa, Florida, United States Holland Pump Company Full time

    Job Description:Holland Pump Company is seeking a skilled and experienced Service Manager to lead our customer service team.About the Role:We are looking for a motivated and passionate individual who can develop strategies and plans to ensure efficient and effective customer service delivery.Responsibilities:Oversee and manage daily operations of...

  • Operations Manager for Client Service Delivery

    3 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Company OverviewMCI Careers is a leading provider of business process outsourcing and IT services. With a strong presence in the industry, we deliver exceptional experiences and drive optimal performance for our clients.Job DescriptionWe are seeking an experienced Operations Manager to lead our client service delivery team. This role will be responsible for...

  • Project Manager

    4 days ago

    Tampa, Florida, United States IT Concepts Full time

    Job OverviewWe are seeking an experienced Project Manager to support a DOD SOCOM opportunity at IT Concepts. The successful candidate will be responsible for managing and overseeing all aspects of assigned projects, ensuring timely completion and staying within budget.Key Responsibilities:Manage project scope, cost, schedule, and internal staffing to ensure...

  • Service Delivery Expert in Healthcare Reconciliation

    3 weeks ago

    Tampa, Florida, United States Wipro Digital Operations and Platforms Full time

    About Wipro Digital Operations and PlatformsWe are a leading provider of digital operations and platforms, seeking an experienced Service Delivery Expert in Healthcare Reconciliation to join our team.Salary: $120,000 - $180,000 per yearJob Description:The Service Delivery Expert will lead a team responsible for accurate and compliant reconciliation of...

  • Cybersecurity Operations Specialist

    3 weeks ago

    Tampa, Florida, United States IT Concepts Full time

    About the RoleWe are seeking an experienced Cybersecurity Engineer to support a DOD SOCOM opportunity. As a key member of our team, you will be responsible for developing, implementing, and monitoring security measures to protect computer systems, networks software, and information.The ideal candidate will have a strong understanding of DoD-specific...

  • Program Management Specialist

    2 days ago

    Tampa, Florida, United States IT Concepts Full time

    **About IT Concepts**We are a leading provider of technology solutions, dedicated to delivering innovative and efficient solutions to our government customers.**Job Summary**We are seeking an experienced Project Control Analyst to support a DOD SOCOM opportunity. As a key member of our team, you will be responsible for providing program cost and schedule...

  • Asset Management Specialist

    3 weeks ago

    Tampa, Florida, United States IT Concepts Full time

    About the RoleWe are seeking a skilled Asset Management Specialist to join our team at IT Concepts. As an Asset Manager, you will play a critical role in ensuring the effective management of hardware and software assets across our organization.Job ResponsibilitiesDevelop and Implement Asset Strategies: Create and execute asset management plans to track and...

  • Schedule Project Manager

    3 weeks ago

    Tampa, Florida, United States IT Concepts Full time

    Job SummaryWe are seeking an experienced Schedule Project Manager to support our DOD SOCOM opportunity. As a key member of our team, you will be responsible for managing and overseeing all aspects of assigned projects, ensuring they are completed on-time and within budget.Key Responsibilities:Manage scope, cost, schedule, internal staffing, vendors, and...

  • Training Development Manager

    1 week ago

    Tampa, Florida, United States IT Concepts Full time

    We are seeking a skilled Training Development Manager to support our government clients.The salary for this role is estimated at $120,000 - $150,000 per annum, depending on experience. Located in Tampa, Florida, this position offers a unique opportunity to work with emerging technology solutions and contribute to the growth of IT Concepts.About the Job:This...

  • Operational Leadership Director

    2 weeks ago

    Tampa, Florida, United States APEX Service Partners Full time

    OverviewAPEX Service Partners seeks an experienced Operational Leadership Director to oversee the day-to-day operations, financial activities, and people management in our locations. As a key member of our team, you will drive growth, performance metrics, create culture, and develop staff and management to strive for world-class operation.Role SummaryYou...

  • Asset Manager

    3 weeks ago

    Tampa, Florida, United States IT Concepts Full time

    IT Concepts is Seeking a Jr. Asset ManagerWe are committed to delivering innovative technology solutions to support our nation, and we are looking for a driven and innovative individual to join our team.The Jr. Asset Manager will be responsible for developing and implementing asset management strategies to manage inventories of hardware and software assets,...

  • Custodial Services Operations Manager

    4 days ago

    Tampa, Florida, United States SSC Services for Education Full time

    About the RoleAt SSC Services for Education, we are seeking an experienced Custodial Superintendent to join our team. As a key member of our operations staff, you will be responsible for ensuring the overall cleanliness, sanitation, and security of assigned buildings.You will supervise and direct janitorial personnel, assigning duties, inspecting work, and...

  • Training Program Manager

    6 days ago

    Tampa, Florida, United States IT Concepts Full time

    Job OverviewWe are seeking a highly skilled Training Program Manager to join our team at IT Concepts. This role will involve delivering training programs and workshops for USSOCOM, monitoring their effectiveness, and collecting feedback to improve future content and presentation.The ideal candidate will have a journeyman level of experience, with a...