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Housing Support Specialist
2 months ago
Benefits:
- Comprehensive Dental & Vision Coverage
- 19 Paid Holidays - Including 4 Mental Health Days
- 15 Days of Vacation & 10 Sick Days Annually
- Retirement Plan with Employer Match
- Paid Training Opportunities
- 10-Year Anniversary Sabbatical
- Flexible Spending Accounts
- Professional Development Budget
- Paid Parental Leave
- Discounted Pet Insurance
- Affordable Health Insurance (50% of dependent coverage paid by employer)
- And many additional benefits
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Company Overview
For over five decades, Insight Housing has been dedicated to delivering a wide array of housing, nutritional, and support services aimed at assisting individuals in transitioning from homelessness to secure and affordable living arrangements. Our services span across several counties in the Bay Area, including Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We take pride in our committed team members who are passionate about our mission to ensure that every individual in our community has access to a home through supportive, equitable, and sustainable housing solutions.
Position Summary
The S+C Case Manager is tasked with managing a caseload of 30 clients enrolled in the Shelter Plus Care program throughout Alameda County under a City of Berkeley contract. This role involves supporting individuals who have previously experienced chronic homelessness and may have disabilities such as substance use disorders, mental health challenges, dual diagnoses, and/or HIV/AIDS. The Case Manager provides ongoing case management services to promote housing stability and retention, including assistance with daily living skills, budgeting, and connecting clients to community resources.
Essential Duties and Responsibilities
- Facilitate the client intake process; perform initial assessments and determine eligibility for new client referrals; develop and manage case plans.
- Maintain an assigned caseload of clients.
- Deliver intensive housing and vocational case management services to program participants.
- Develop service coordination plans and oversee the services provided.
- Conduct regular home visits for clients as required.
- Create and maintain electronic client files promptly.
- Keep accurate records and prepare monthly statistical and narrative reports in a timely manner.
- Proactively seek and utilize appropriate community resources and services to assist clients.
- Assist with Medi-Cal applications and coordinate Medi-Cal services.
- Engage in program planning and policy development for both Medi-Cal and Non-Medi-Cal clients.
- Arrange and/or provide non-emergency, non-medical transportation to Medi-Cal covered services.
- Collaborate closely with the City of Berkeley Shelter Plus Care Program Staff.
- Work in partnership with other agency case managers and counselors to ensure consistency in service delivery.
- Drive personal or agency vehicles to various locations as necessary; document and report mileage in accordance with agency procedures.
- Contribute to a safe, healthy, and clean working environment in line with agency health and safety practices.
- Attend and engage in all assigned meetings and training sessions.
- Submit timesheets accurately and punctually.
- Adhere to Insight Housing's Code of Conduct.
- Perform additional tasks as assigned.
- High school diploma required; a Bachelor's degree in Social Services or a related field is preferred.
- Ability to complete CPR/First Aid Training.
- Minimum of 1 year of experience providing direct support services to individuals facing homelessness, mental health issues, substance abuse, or other social challenges is required. Relevant internship, volunteer experience, or administrative experience will also be considered.
- Strong commitment to serving individuals experiencing homelessness, substance dependency, and mental health issues, with a trauma-informed approach to care.
- Lived experience is strongly preferred.
- Proficient in using computers and Microsoft Office Suite (Word, Excel, Outlook, and Teams). Experience with Homeless Management Information System (HMIS) is a plus.
- Basic knowledge of HUD's Shelter Plus Care program is necessary, with the ability to articulate the program's nature and goals. Prior experience with Shelter Plus Care is preferred.
- Knowledge of HIV/AIDS is preferred.
- Ability to interact supportively and professionally with staff and clients from diverse cultural and economic backgrounds.
- Strong customer service skills, effective communication, and the ability to maintain composure in stressful situations.
- Capable of working independently as well as collaboratively within a team.
- Excellent verbal and written communication skills.
- Strong interpersonal and crisis intervention skills, with a flexible and positive attitude. Ability to perform well under pressure.
- Ability to multitask, maintain confidentiality, and uphold professional boundaries while meeting deadlines.
- Consistently maintain professional conduct, attitude, and appearance.
- This position requires frequent driving. A valid California driver’s license, reliable personal vehicle, current personal auto insurance as mandated by law, and a Motor Vehicle Record (MVR) that meets agency insurance requirements are necessary.
- Must be able to obtain and maintain criminal records clearance.
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- Occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
