Insurance Benefits Specialist

3 days ago


Florham Park, New Jersey, United States ADP Full time
About the Role

We are seeking a highly skilled Insurance Benefits Specialist to join our team at ADP. As a key member of our implementation team, you will play a critical role in delivering exceptional service to our clients.

Key Responsibilities
  • Implement ADP Technologies, reviewing insurance documents to build group benefit portals and conducting training/welcome calls with new clients for successful onboarding.
  • Onboard clients, helping them develop the skills and confidence to use our insurance product with ease through your expertise, test plan, and relationship-building.
  • Provide consultation and support to clients, analyzing existing systems, interface requirements, and business processes to deliver a comprehensive solution.
  • Mentor and lead less-experienced specialists on the team, navigating ADP systems to resolve issues and ensuring platform configuration and readiness to support clients.
  • Partner internally with ADP associates in sales and client service, exchanging routine information and collaborating on client project teams.
Requirements
  • Must have or receive a Life & Health insurance producer license, maintain all required insurance licenses, and complete required continuing education courses.
  • 3+ years of previous experience in the insurance industry, with a strong background in group insurance and benefits administration.
  • Strong client relationship and interpersonal skills, with the ability to troubleshoot and resolve client complaints.
  • Ability to demonstrate learning agility, learn and apply basic concepts in new situations, and collaborate and work in a team environment.
About ADP

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.



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