Medical Office Coordinator

4 days ago

Chevy Chase, Maryland, United States MedVanta Full time
Job Summary

The Front Desk Receptionist plays a vital role in providing exceptional patient care and administrative support at MedVanta. This dynamic individual will be responsible for creating a welcoming atmosphere, coordinating daily operations, and ensuring seamless communication between patients, providers, and staff.

Key Responsibilities
  1. Greets patients promptly and in a welcoming manner, either in person or over the phone, and notifies providers of patient arrivals.
  2. Maintains appointment schedules efficiently and accurately to avoid overlap and optimize patient satisfaction and provider schedules.
  3. Manages the multiline telephone system effectively, minimizing hold time and ensuring timely communication with patients and providers.
  4. Verifies financial records, collects patient charges, and expedites third-party claims in a timely and accurate manner.
  5. Maintains office inventory and equipment by anticipating supply needs and expediting supply orders, ensuring a well-stocked and organized reception area.
  6. Obtains patient identification and insurance information, assists patients with completing necessary documentation, and answers billing questions in a professional and courteous manner.
  7. Communicates efficiently and collaboratively with providers, nurses, medical assistants, and other staff members to ensure a team awareness of scheduling, patient details, and potential service delays.
  8. Performs other administrative tasks, including opening and sorting office mail, delivering outgoing mail to the post office, and participating in medical office emergency routines as needed.

Requirements
  • High school diploma or equivalent required.
  • At least 2 years of medical office administrative experience required.
  • Proficiency with the Microsoft Office suite of products required, with experience working with medical record systems preferred.
  • Proficient knowledge of medical terminology and strong analytical and problem-solving skills.

Competencies
  • Strong interpersonal skills, with the ability to develop relationships and collaborate to achieve assignments.
  • Confident and critical thinker who will seek input to ensure accuracy.
  • Ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
  • Exudes professionalism in presentation and must be able to read, write, speak, understand, and communicate in the English language.

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