Customer Service Representative
4 days ago
As a Sales Support Representative at medmix, you will play a vital role in providing exceptional customer service and support to our global customers.
Key Responsibilities
* Provide timely and accurate responses to customer inquiries regarding order status, pricing, and product availability
* Operate the shared customer service email inbox to ensure organization and timely responses
* Validate and direct sales inquiries and leads to the appropriate member of the sales team or agency
* Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning
* Utilize customer portals for receiving orders, submitting ASNs, and various customer requirements
* Facilitate routine order/delivery issues and customer complaints
* Research and resolve customer billing/payment discrepancies
* Apply Delegation of Authority for appropriate approvals of orders, credits, and samples
* Process sample and goodwill orders using medmix CRM
* Answer phone calls and direct to appropriate person/department
Requirements
* 3+ years of customer service experience in an office setting
* Associate or bachelor's degree in a related field or equivalent education/experience
* Strong written and verbal communication skills
* Business and commercial acumen
* MS Office (Word, Excel, PowerPoint, Outlook)
* SAP knowledge preferred
* Well-organized, detail-oriented, accountable, and responsible
* Energetic presence, self-starter
* Ability to multi-task, prioritize, and manage time effectively
* High level of customer proximity/orientation
* High level of accountability expectation for themselves and others
What We Offer
* Opportunity to work with a global leader in high-precision delivery devices
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Competitive compensation and benefits package
Join Our Team
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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