Retail Team Lead

2 weeks ago

Jacksonville, Florida, United States GOODWILL OF NORTH FLORIDA Full time
Job Summary

Goodwill Industries of North Florida is seeking a Retail Team Lead to assist the Store Manager and Assistant Store Manager in the store's daily operation and achievement of sales results.

Key Responsibilities
  • Assist in managing the processing of donated materials in a timely manner following the production system.
  • Contribute to obtaining and maintaining the store revenue goals and budgeted expenses.
  • Ensure compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker's Compensation manual.
  • Ensure proper accounting for all store revenue.
  • Provide excellent customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
  • Assist with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.
  • Process customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
  • Assist customers with shopping needs.
  • Interact professionally with others in a fast-paced retail environment.
  • Pull racks for transporting clothing from the back room to the sales floor and place clothes on sales floor racks. Ensure that clothes are placed on sales racks with similar types and colors of clothing.
  • Rearrange clothing on racks and items on shelves, remove items from the floor, dust and pull clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
  • Greet donors and receive merchandise, providing donor with an itemized receipt, if desired.
  • Report known or suspected security and/or theft problems to the Store Manager or other members of management.
  • Process donated goods as outlined according to standard operation procedures.
  • Examine shoes, electrical, and mechanical merchandise and other non-clothing items to determine appropriateness for sales floor, in accordance with established standards.
  • Handle customer or donor complaints in the absence of the Assistant or Store Manager.
  • Bring all policy violations and employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle.
Requirements
  • Minimum of 2 years prior retail experience preferred.
  • High School or Equivalent.
Preferred Skills
  • Excellent communication and customer service skills.
  • Ability to promote and be responsible for workplace safety.
  • Proficiency with POS reporting procedures.
  • Reliable transportation and a valid driver's license.
  • Energy and enthusiasm to help others.
  • Openness to learn and be a team player.
  • Excitement for a career in retail.
  • Ability to perform basic skills on a computer.
  • Ability to read and comprehend.
  • Ability to do basic math calculations using a calculator.
  • Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
  • Team-oriented and collaborative interpersonal relationships.
  • Organize and prioritize information.
  • Proactive, self-starter and energetic.
  • Respectful customer relationships.
  • Understanding of inventory management software and related web-based programs.
  • Reasoning and logic.
  • Maintain records.
  • Sensitivity to service population's cultural and socioeconomic characteristics.
Physical Requirements
  • Standing.
  • Walking.
  • Lifting (Up to 50lbs).
  • Carrying (Up to 50lbs).
  • Kneeling.
  • Pushing/Pulling.
  • Bending/Stooping.
  • Reaching.
  • Turning.
  • Repetitive Motions.
  • Reading (Preferred).
  • Color Recognition (Preferred).

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.

Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by a representative from human resources for the next steps in the selection process. This position is subject to close at any time.

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