Seasonal Sales Associate

3 days ago


Webster, New Hampshire, United States Coach Full time
Job Title: Seasonal Sales Associate

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for you to be yourself in.

Job Summary:

The Seasonal Sales Associate role is an integral part of the store's overall success and efficiency. As a representative of Coach, you will be responsible for upholding our Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Key Responsibilities:
  • Understand organizational objectives and make decisions that align with Company priorities
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
  • Creates short- and long-term strategies to achieve personal metrics and performance goals
  • Represents Coach as a brand ambassador
  • Demonstrates Coach's Selling and Service expectations at all times
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
  • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
  • Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
  • Attends to the unique and individual shopping needs of each customer
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Flexes personal selling techniques to contribute to overall store financial results
  • Builds lasting and loyal relationships with customers
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts
  • Creates enthusiasm and positivity for a shared vision and mission
  • Promotes and endorses a team selling environment
  • Fosters an environment of teamwork, trust and collaboration with internal and external customers
  • Remains solution oriented; is adaptable and flexible to changing business and store needs
  • Maintains a calm and professional demeanor at all times
Operations:
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Maintains a clean and tidy selling floor at all times
  • Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
  • Replenishes inventory on sales floor as needed
  • Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
  • Supports cash-wrap when needed to process purchases, returns, and exchanges
Competencies:
  • Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and...


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