Retail Sales Associate

5 days ago


Webster, New Hampshire, United States Gap Inc. Full time
About the Role

As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

Key Responsibilities
  • Customer Service: Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Loyalty Promotion: Promote loyalty by educating customers about our loyalty programs.
  • Sales and Service: Seek out and engage with customers to drive sales and service using suggestive selling.
  • Customer Experience: Enhance customer experience using all omnichannel offerings.
  • Accountability: Be accountable to personal goals which contribute to overall store goals and results.
  • Support: Support sales floor, fitting room, cash wrap, back of house, as required.
  • Work Environment: Maintain a neat, clean and organized work center.
  • Customer Interactions: Handle all customer interactions and potential issues/returns courteously and professionally.
  • Operational Processes: Execute operational processes effectively and efficiently.
About You
  • Communication Skills: A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • Customer Focus: A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Retail Passion: Passionate about retail and thrive in a fast-paced environment.
  • Problem Solving: A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Flexibility: Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Retail Technology: Able to utilize retail technology.
  • Physical Demands: Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.


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