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Retail Sales Associate

2 months ago

Webster, New Hampshire, United States Gap Inc. Full time
About the Role

As a Brand Associate, you're a vital part of our team, bringing our brand to life for our customers. Your responsibility is to engage and connect with customers by providing exceptional customer service, resulting in brand loyalty. You're an expert in product, using your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

Key Responsibilities
  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about our loyalty programs.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean, and organized work center.
  • Handle all customer interactions and potential issues/returns courteously and professionally.
  • Execute operational processes effectively and efficiently.
Who We're Looking For
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Passionate about retail and thrive in a fast-paced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.