Customer Service Representative
1 month ago
Acentra Health is a leading provider of healthcare solutions, empowering better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our growing team. As a key member of our team, you will be responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints, and requests in a timely and courteous manner.
Key Responsibilities- Develop and maintain a working knowledge of internal policies, procedures, and services to meet productivity and quality standards.
- Utilize automated systems to log and retrieve information, and perform accurate and timely data entry of electronic faxes.
- Receive and respond to inquiries from customers or providers by telephone, email, fax, or mail, and communicate responses within required turnaround times.
- Respond to telephone inquiries and complaints in a prompt, accurate, and courteous manner, following standard operating procedures.
- Interact with hospitals, physicians, beneficiaries, or other program recipients to resolve customer problems and escalate difficult situations to the appropriate party.
- Meet or exceed standards for call volume and service level per department guidelines.
- Initiate files by collecting and entering demographic, provider, and procedure information into the system.
- Serve as a liaison between the Review Supervisors and external providers.
- Maintain logs and documents disposition of incoming and outgoing calls.
- High School diploma or equivalent.
- 2+ years of customer service/telephone experience in a similar call center environment and/or industry.
- Ability to effectively communicate with team members and external customers.
- Ability to research and resolve issues related to Medicaid program and service eligibility.
- Previous experience in the medical office or other medical setting.
- General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus).
- Knowledge of CPT and HCPCS codes.
- PC proficiency to include Microsoft Office Suite.
- Experience with Microsoft programs.
Acentra Health offers a comprehensive benefits package, including comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionAt Circle K Stores, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role offers a unique opportunity to work in a fast-paced environment, providing excellent customer service and sales support to our customers. As a Customer...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Focal Point Remodeling Full timeCustomer Service RepresentativeAt Focal Point Remodeling, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for handling inbound and outbound customer calls, providing accurate information about our products and services, and assisting customers in scheduling...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States United Parcel Service Inc. Full timeAt United Parcel Service Inc., we're committed to delivering exceptional service to our customers. As a Service Associate II, you'll play a critical role in ensuring the smooth operation of our warehouse and shipping processes.Key Responsibilities:Provide excellent customer service to internal and external customersPerform warehouse activities, including...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Enterprise Mobility Inc Full timeJob SummaryEnterprise Mobility Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients. This is a part-time opportunity that requires a strong commitment to customer satisfaction and a passion for delivering...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Premier Rental Purchase Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our store.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Sharon Stump - State Farm Agent Full timeJob OverviewAs a customer service representative with Sharon Stump - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries,...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States The LaSalle Group Full timeLaSalle Network is seeking a skilled Customer Service Representative to provide top-notch customer support in a remote setting. In this role, you will be responsible for handling customer inquiries via phone and email, providing product and service information, and resolving customer complaints in a timely and professional manner.Answer incoming calls and...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Allstate Insurance Agency - Tonia Anderson Full timeJob OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allstate Insurance Agency - Tonia Anderson. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships with...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Premier Rental Purchase of HarrisburgLancaster Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth.Key ResponsibilitiesProvide exceptional customer...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States The Cigna Group Full timeLocation:Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.Summary: As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.Key Responsibilities:Assist patients and prescribers through inbound/outbound...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Citizens Full timeAbout the Role:Citizens is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with our community.Key...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Acentra Health Full timeJob Summary:Acentra Health is seeking a skilled Customer Service Representative to support the Medicare Appeal process. The successful candidate will be responsible for answering incoming telephone calls, resolving customer questions, complaints, and requests in a timely and courteous manner.Key Responsibilities:Develop and maintain a working knowledge of...
-
AT&T Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Hireverse Full timeJob DescriptionWe are seeking a dynamic and innovative individual to join our AT&T Customer Service Representative team at Hireverse. As the face and voice of our brand, you will be responsible for delivering a top-tier customer experience. Your role will involve educating customers on the benefits of services and promotions, identifying new sales...
-
Customer Service Representative Fueler/Washer
4 weeks ago
Harrisburg, Pennsylvania, United States Penske Truck Leasing Full timeAbout the JobReady to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that.You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Recruit Monitor Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Service Representative to join our Health Plan Enrollment team. As a key member of our team, you will be responsible for resolving customer concerns, providing education and instruction, and maintaining customer satisfaction by delivering exceptional customer service in one of our primary...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States Enterprise Mobility Inc Full timeOverviewEnterprise Mobility Inc. is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Service Return Agent to join our team.The successful candidate will provide friendly, efficient...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States Mach 1 Stores Full timeAt Mach 1 Stores, we are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Harrisburg, Pennsylvania, United States J. Jill Full timeAs a Sales Associate at J. Jill, you'll be part of a dynamic team that provides exceptional customer service and sales expertise.Main Responsibilities:Greet customers promptly and genuinely, and re-engage appropriately.Build customer loyalty by creating genuine connections with customers.Guide customers to looks that flatter.Assist customers in building...
-
Customer Service Representative
4 weeks ago
Harrisburg, Pennsylvania, United States GENESIS SYSTEMS, INC. Full timeGenesis Systems, Inc. is a leading provider of Information Technology Services, CPA services, and other diverse activities. With over 37 years of experience, the company continues to expand its operations nationally and internationally.We are seeking experienced Customer Service Specialists to join our team. This role provides significant growth potential...
-
Customer Service Representative
1 month ago
Harrisburg, Pennsylvania, United States The UPS Store #0918 Full timeJob OverviewThe UPS Store #0918 is seeking a highly motivated and customer-focused Part Time Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.Key ResponsibilitiesProvide world-class...