Head of Service Operations

3 weeks ago


Charlotte, North Carolina, United States Johnson Controls International Full time
Job Title: Head of Services

Join Johnson Controls International as a key member of our team and take on the challenge of leading our Service business to new heights.

About the Role:

We are seeking an experienced and results-driven Service Business Leader to lead our customer account teams and drive growth in Labor and Material sales. As a key member of our leadership team, you will be responsible for developing and executing strategies to achieve business objectives, managing customer relationships, and ensuring the delivery of high-quality services to our customers.

Key Responsibilities:
  • Lead customer account teams to achieve sales growth and profitability targets
  • Develop and execute strategies to drive Labor and Material sales growth
  • Manage customer relationships and ensure high levels of customer satisfaction
  • Set and monitor goals for customer account gross margin delivery and profitability
  • Lead the execution of assigned Service business, including warranty-related customer issues
  • Procure and maintain fleet and tools inventory
  • Ensure consistency of delivery systems through supervision and audits of technicians and customer service agents
  • Manage budgeting, forecasting, accounts payable/receivable, and staffing levels
Requirements:
  • Technical school training or equivalent experience in the HVAC or building controls industry
  • Three or more years of management experience in a similar service deliverable environment
  • Strong interpersonal, customer service, and negotiating skills
  • Demonstrated competence in writing and verbal communication skills
  • Basic financial accounting experience
  • Demonstrated proficiency in MS Office products and basic Windows environment
About Us:

Johnson Controls International is an equal employment opportunity and affirmative action employer. We are committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees. If you are an individual with a disability and require an accommodation during the application process, please visit our website for more information.



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