Head of Service Delivery Technology

2 days ago

Charlotte, North Carolina, United States Lincoln Property Company Full time
Job Title: Head of Service Delivery Technology

Lincoln Property Company is seeking a highly skilled and experienced Head of Service Delivery Technology to lead our Corporate Advisory and Solutions team. As a key member of our organization, you will be responsible for overseeing the service delivery function, leveraging technology and data analytics to enhance client service delivery.

Key Responsibilities:
  • Technology & Analytics Integration: Oversee the implementation and management of technology tools and platforms that support service delivery, including business analytics, project management software, and other real estate technologies.
  • Service Delivery & Performance Monitoring: Standardize CAS service delivery processes and tools, ensuring that account teams have access to tools that allow them to deliver services on time, within budget, and to the highest quality standards.
  • Track and measure service quality: Ensure that the team meets or exceeds agreed-upon service levels.
  • Account Team Support: Proactively address client account teams' concerns and issues, using technology to resolve challenges.
  • Business Development & Transition Support: Work closely with the business development team to identify opportunities for expanding services, particularly through technology-driven initiatives.
  • Process Improvement: Continuously assess and improve service delivery processes by implementing and leveraging technology solutions to enhance efficiency, reduce costs, and improve client satisfaction.
  • Financial Management: Develop and manage the service delivery budget, ensuring that resources, particularly technology investments, are allocated effectively and that financial targets are met.
  • Compliance & Risk Management: Ensure that all service delivery activities, including technology implementations, are conducted in compliance with company policies, industry regulations, and legal requirements.
  • Leadership & Management: Lead, mentor, and develop a team of service delivery professionals, including business analytics teams and technology specialists, fostering a culture of continuous improvement, innovation, and high performance.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; advanced degree preferred.
  • 10+ years of experience in technology leadership roles, preferably within corporate real estate, facilities management, or a related industry.
  • Proven experience in developing and managing technology platforms, BI solutions, and program management functions.
  • Strong knowledge of real estate management software, enterprise systems, and emerging technologies relevant to corporate real estate.
  • Expertise in data analytics, BI tools (e.g., Power BI, Tableau), and dashboard development.
  • Strong understanding of program and project management methodologies (e.g., Agile, Scrum, PMP certification is a plus).
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
  • Strategic thinker with a strong business acumen and the ability to align technology initiatives with organizational goals.

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