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Lead Manager of Customer Service Solutions in Social Media
2 months ago
Social Media Customer Support Program Director
Company: Amazon Services LLC
The Social Media Customer Support (SMCS) division at Amazon Services LLC is on the lookout for an innovative leader to become part of our team as a program director. In this pivotal role, you will be tasked with spearheading advancements, safeguarding customer privacy and security, and overseeing a global team dedicated to providing exceptional support across various social media channels.
Key Responsibilities:
- Direct a team of committed professionals to design and execute support strategies for millions of customers globally.
- Partner with stakeholders to formulate a comprehensive strategy that fosters future growth and scalability.
- Propel process enhancements and automation initiatives to improve both customer and associate experiences.
- Leverage feedback from customers and associates to pinpoint trends and areas for enhancement.
- Cultivate relationships with external service providers to maximize social media support efficiency.
Benefits:
- Comprehensive Medical, Dental, and Vision Coverage
- Options for Maternity and Parental Leave
- Generous Paid Time Off (PTO)
Basic Qualifications:
- Bachelor's degree or equivalent professional experience
- Over 7 years of management experience
- At least 10 years of experience in product management
- Proven experience in people management
Preferred Qualifications:
- Experience in project delivery
- Strong negotiation skills with external partners
- A deep understanding and enthusiasm for customer service and social media
- Familiarity with Lean/Six Sigma methodologies
If you are an experienced professional with a commitment to fostering innovation and excellence in social media customer support, we invite you to consider this rewarding opportunity.
