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Service Appointment Coordinator

2 months ago

Roswell, Georgia, United States Asbury Automotive Full time
About Asbury Automotive

Asbury Automotive Group is a leading automotive retailer in the United States, part of the Asbury Automotive Group (NYSE: ABG) and a Fortune 500 company. We are committed to redefining the traditional dealership model through innovative technologies and a focus on our team members, guests, and partners.

Our Culture

Our culture is grounded in our North Star and Compass and powered by our DRIVE values, which focus on becoming the Most Guest Centric Automotive Retailer. We strive to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

Job Summary

We are seeking a highly motivated and customer-focused BDC Service Agent to join our team at Nalley Toyota Roswell. As a BDC Service Agent, you will be responsible for managing large amounts of inbound and outbound calls and emails in a timely manner, identifying customer needs, and providing information on service appointment availability.

Key Responsibilities
  • Manage high volumes of inbound and outbound calls and emails
  • Identify customer needs and provide information on service appointment availability
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures
  • Thoroughly document all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional, and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly
Requirements
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day
  • Advanced computer and phone skills
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast-paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
Benefits
  • Weekly pay
  • Paid holidays and paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team member's eligible)
Insurance and Retirement
  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Learning and Career Development
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Additional Advantages
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunity