Desktop Support Technician

7 days ago


WinstonSalem, North Carolina, United States Axiom Technologies Full time
Job Overview
Axiom Technologies is a leading global IT services provider, delivering innovative solutions to medium to large-scale enterprises. Our team of experts is dedicated to providing exceptional support and services to our clients.

About the Role
We are seeking an experienced Desktop Support Technician to join our team in this exciting opportunity. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients, ensuring their IT systems are fully functional and up-to-date.

Responsibilities
* Research and identify solutions to software and hardware issues
* Diagnose and troubleshoot technical issues, including account setup and network configuration
* Collaborate with clients to quickly understand the root of the problem
* Track computer system issues through to resolution, within agreed time limits
* Provide prompt and accurate feedback to clients
* Escalate unresolved issues to internal teams as needed

Requirements
* 2+ years of relevant experience in IT support
* Excellent customer service skills and ability to work in a fast-paced environment
* Strong analytical and problem-solving capabilities
* Ability to manage time and resources effectively

Desired Skills
* Experience in troubleshooting Windows, Apple, and virtual operating systems
* Knowledge of SOE and group policies
* Printer support and installation experience
* Basic knowledge of MS Office tools installation & troubleshooting

What We Offer
* Competitive salary: $60,000 - $80,000 per annum
* Ongoing training and professional development opportunities
* Collaborative and dynamic work environment


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