Desktop Support Specialist

3 days ago


WinstonSalem, North Carolina, United States TEKsystems Full time
Job Description

This is a 3-month contract opportunity with a Fortune 500 company, located in Winston Salem, North Carolina. The successful candidate will join our team as a Desktop Support Specialist and be responsible for delivering high-quality support services to our employees.

The ideal candidate will have a strong background in desktop support, with experience in troubleshooting, resolving technical issues, and providing exceptional customer service. They will work closely with our internal teams to ensure seamless support services and contribute to the success of our organization.

Key Responsibilities:

  • Provide timely and effective support to employees, addressing technical issues related to desktops, printers, and other IT infrastructure.
  • Collaborate with management to ensure smooth rollout of updates and provide training and on-the-spot assistance.
  • Communicate and coordinate with all levels of management, before, during, and after incidents.
  • Document key word and key issue documentation for trending purposes.
  • Deliver daily written updates on ticket status, open issues, and projects.

Required Skills and Qualifications:

  • 1-2 years of desktop support experience with proven references.
  • Proven experience supporting professional end-users in a corporate environment.
  • Basic desktop skills, including adding print drivers, docking stations, peripherals, basic laptop and desktop setup.

Benefits:

  • A competitive salary, estimated at $60,000 - $80,000 per year, based on industry standards and location.
  • The opportunity to work with a Fortune 500 company and contribute to their success.
  • A stable work environment with regular working hours, Monday through Friday, 8am - 5pm.

About the Company:

  • We are a leading provider of technology talent and digital transformation solutions.
  • We help businesses navigate the rapidly changing technology landscape and achieve their goals.

Contact Information:



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