IT Support Specialist

1 week ago


WinstonSalem, North Carolina, United States Navarac Full time
About Navarac

Navarac is a leading company in the industry, committed to delivering exceptional IT support services to our clients.

We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.

The ideal candidate will have a strong background in IT support, with experience working with both Windows and Mac operating systems. You will be comfortable troubleshooting complex technical issues, communicating effectively with clients, and working independently as part of a dynamic team.

Job Summary

This is a full-time position that requires 4+ years of experience in a technical support role. The successful candidate will have excellent communication skills, be able to prioritize tasks effectively, and have a strong understanding of Windows applications and operating systems.

Key Responsibilities
  • Provide remote and onsite technical support to clients
  • Troubleshoot hardware, software, and networking issues
  • Monitor help desk ticketing system and respond to client queries
  • Maintain accurate records of all support interactions
  • Collaborate with colleagues to resolve complex technical issues
Requirements
  • 4+ years of experience in a technical support role
  • Strong knowledge of Windows applications and operating systems
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
  • Ability to travel up to 50% of the time
Compensation and Benefits

Salary: $70,000 - $90,000 per year (commensurate with experience)

Benefits:

  • Health insurance
  • 401K plan
  • Paid vacation
  • Flexible work schedule
What We Offer

At Navarac, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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