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Customer Service Representative

1 month ago


Sherman Oaks, California, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Center Associate to deliver exceptional service to our retail customers. As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment and devices, and providing expert advice on our products and services.

We are looking for a fast learner who is eager to learn all aspects of our business and provide a world-class customer experience. If you have previous retail sales experience, strong computer and internet skills, and a friendly and genuinely helpful demeanor, we encourage you to apply.

Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Qualifications
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds

We offer a competitive salary of $17-18/hour based on experience, with additional bonus opportunities available immediately. Opportunities to advance are also available.