T-Mobile Retail Sales Representative

4 weeks ago


Sherman Oaks, California, United States T-Mobile (MobileOne, LLC) Full time
Job Summary
Retail Sales Representatives at T-Mobile are key to delivering exceptional customer experiences and showcasing our innovative products and services. These individuals excel at building genuine relationships with customers, assessing their needs, and providing tailored solutions. They thrive in a fast-paced environment, staying up-to-date with the latest technology and customer trends.

Key Responsibilities:
  • Assist and sell to customers, providing an outstanding customer experience and building loyalty by:
    • Approaching customers with confidence and assessing their needs and concerns.
    • Building trust with customers by answering their questions, educating, and offering solutions.
    • Assessing and recommending the right plan for customers, ensuring a seamless onboarding process.
    • Knowledgeable in finding the right-fit for customers' phone, mobile technology, and rate plan packages.
    • Approaching service and sales needs with composure, integrity, and compassion.
  • Becoming skilled through training and development to become an operational, customer service, and sales expert:
    • Obtaining or receiving merchandise, totaling bills, accepting payments, and making change for customers.
    • Performing all required opening and closing duties.
    • Meeting and exceeding monthly revenue and profit targets.
    • Researching and memorizing T-Mobile's products and services lineup.
    • Utilizing excellent training to become a Mobile Expert.
    • Supporting the team, maintaining a clean store, and ensuring knowledge of T-Mobile technology is up-to-date.
    • Consistently acting in the best interest of the company.
Benefits
T-Mobile offers a comprehensive array of valuable benefits to protect your health, family, and lifestyle, including 401(k) Retirement Savings, No Cost Mental Health Program, Daily Pay, and Discounted T-Mobile Cellular Service.

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