Customer Experience Specialist

6 days ago


Warner Robins, Georgia, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and offer support to customers throughout their journey, ensuring a seamless and transparent process.

Key Responsibilities
  • Provide top-notch customer service by guiding customers through every step of the buying and selling process.
  • Conduct thorough vehicle condition assessments to ensure accurate appraisals.
  • Manage vehicle inventory, including checking in and receiving vehicles, and performing daily scanning and reconciliation.
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Handle various administrative tasks, such as printing reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work.
Requirements
  • Demonstrate exceptional communication skills and the ability to build strong relationships.
  • Display confidence in yourself, the product, and CarMax.
  • Ability to balance customer needs with business requirements.
  • Seek to fully understand and meet customer needs.
  • Perform multiple duties in a fast-paced working environment.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Lift objects weighing up to 25 lbs.
Qualifications
  • High School Diploma or equivalent.
  • Sales and customer service experience, preferably in retail.
  • Valid Driver's License.
  • Basic skills with Microsoft Office Suite.

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