Director, ISP Operations

2 weeks ago


New York, New York, United States Spectrum Full time
Job Title: Director, ISP Operations

This position is eligible for our Hybrid Work Policy, allowing eligible employees to work from home up to one day each week.

Job Summary:

The Director, ISP Operations will be responsible for directing and managing the Inside Plant Operations staff and facilities. This individual will implement structured, consistent, and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations.

Key Responsibilities:
  • Actively support all efforts to simplify and enhance the customer experience.
  • Develop an effective Inside Plant Leadership team and assist them in developing their direct reports to drive a high-performance culture and environment.
  • Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
  • Oversee designated inside plant operations, including facilities and electronics, powering, cooling, cabling, TVRO, FCC Compliance, and provide direct hands-on support for other network operations teams for all Headends and Hubs.
  • Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
  • Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, construction, systems techs, and network operations.
  • Direct quality control programs for engineering operations and consistent operational procedures.
  • Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
  • Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission, and other government agencies.
  • Ensure adherence to company TQA policies.
  • Perform other duties as requested.
  • Assist Senior Director ISP with capital budget process and execute approved budget plan.
Requirements:
  • Bachelor's degree in engineering or related field and/or equivalent work experience.
  • Minimum eight (8) years of Engineering experience.
  • Minimum five (5) years of Management experience.
  • Minimum three (3) years of Project Management experience.
  • Must be able to work the following shift: Monday thru Friday from 8:00AM - 5:00PM.
Preferred Qualifications:
  • Federal Communications Commission regulations, National Electric Code, and National Electric Safety Code.
  • Advanced knowledge of company products/services and HFC, all FCC compliance reports.
  • Comprehensive understanding of applicable local and state rules and regulations, OSHA rules, as well as HVAC and power distribution systems.
  • Knowledge of Analog Transmission Line, Electronic, and Fiber Optic Theory.
  • Certified Professional Engineer.
Working Conditions:
  • 50% Office and 50% Critical Facility environment.
  • Travel Required.


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