Service Advisor

1 week ago


New Haven, Connecticut, United States A-1 Auto Service Full time
Job Overview

A-1 Toyota is a leading dealership in New England, proud to be the 6th oldest Toyota dealership in the country. We are seeking a highly motivated and experienced Service Advisor to join our award-winning team.

The ideal candidate will have a proven track record of success in sales and customer satisfaction, with a strong understanding of warranty vs. non-warranty service work. They will be responsible for setting and confirming appointments with customers, greeting them in a timely and friendly manner, and determining vehicle needs based on customer information and a vehicle walk-around.

Our Service Department is busier than ever, and we are committed to providing an exceptional customer experience to drive loyalty. The successful candidate will be able to communicate effectively with technicians and parts associates to ensure timely completion of work, and will be responsible for producing repair orders with full transparency, including cost and time estimates.

We offer a competitive compensation package, including commission based on productivity, as well as a range of benefits, including vacation and sick paid time off, 401k, medical and dental benefits, and AFLAC disability insurance.

Requirements:

  • Proven track record of success in sales and customer satisfaction
  • Strong understanding of warranty vs. non-warranty service work
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Valid driver's license with a clean, insurable driving record

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