Guest Experience Specialist

4 days ago


Miami, Florida, United States Gale Hotels Full time
Job Title: Guest Experience Specialist

Estimated Salary:

$50,000 - $60,000 per year

About the Job

We are seeking a highly skilled and charismatic Guest Experience Specialist to join our team at Gale Hotels. As a key ambassador for our brand, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable.

Key Responsibilities:

  • Provide personalized attention to guests, anticipating their needs and exceeding their expectations.
  • Upsell hotel services and amenities to guests.
  • Work closely with the front desk team to ensure seamless guest experiences.
  • Conduct regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.

Requirements:

  • A minimum of 3 years' experience in a similar role, preferably in the hospitality industry.
  • Excellent problem-solving skills and strong customer service skills.
  • Ability to multitask and work well under pressure.
  • Flexibility to work different shifts, including weekends and holidays.

About Us

Gale Hotels is a renowned hospitality company that prides itself on delivering exceptional guest experiences. If you are a dedicated professional who shares our passion for hospitality, we encourage you to apply for this exciting opportunity.



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