Guest Experience Leader

4 days ago


Miami, Florida, United States ENNISMORE Full time
Guest Experience Leader

The Guest Experience Leader plays a vital role in ensuring that every guest has an unforgettable stay at The Balfour. Reporting directly to the Hotel Manager, this role oversees the housekeeping department and works closely with other teams to deliver exceptional customer service.

  • Develop and maintain a culture of exceptional customer service throughout the housekeeping department.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Collaborate with the Front Desk and Engineering Teams to resolve any guest complaints or issues.
  • Stay up-to-date with industry trends and best practices in housekeeping and customer service.

A competitive salary of $70,000-$90,000 per year is offered, depending on your level of experience. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.



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