Account Associate

4 days ago


Kalamazoo, Michigan, United States State Farm Insurance Full time
Job Summary: As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service. Your primary responsibilities will include assisting customers with their insurance needs, processing policy changes, and handling incoming calls and emails regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and maintain customer records. To succeed in this role, you must be able to stay up to date with insurance products and industry trends, follow company policies and procedures, and continuously improve your knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.


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