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Client Support Specialist
2 months ago
Achieve is a prominent digital personal finance organization dedicated to assisting individuals in enhancing their financial well-being. We provide innovative and personalized financial solutions designed to guide our members through every phase of their financial journey, including personal loans, home equity loans, debt consolidation, and financial education. Our mission is to empower people to improve their financial situations with empathy and understanding, treating each member as a valued individual rather than just a number.
Position Overview
As a vital member of our Member Services team, you will play a crucial role in transforming the lives of individuals by offering innovative digital personal finance solutions. Your responsibilities will encompass everything from onboarding new members to addressing inquiries and providing ongoing support throughout their financial journey. You will be a source of empathy, care, and guidance, ensuring that our members feel supported at every stage.
Work Environment
We proudly offer fully remote work opportunities for candidates.
Work Schedule
This position operates Monday through Friday, with no weekend shifts required.
Compensation
Starting Pay: $16.00/hr
Key Responsibilities
- Engage with our members through phone, email, and chat, demonstrating care in every interaction.
- Listen attentively to our members, providing empathetic solutions tailored to their unique needs.
- Collaborate with team members to share insights and best practices.
- Maintain accurate records of customer interactions.
- At least 1 year of experience in Customer Service (call center or retail).
- High school diploma or equivalent.
- Availability for an 8-hour shift Monday - Friday between 8 am - 9 pm.
- A people-centric approach with a solution-oriented mindset.
- Ability to manage a high volume of incoming calls.
- Excellent communication skills.
- 401(k) plan with employer matching.
- Comprehensive medical, dental, and vision insurance with HSA and FSA options.
- Generous vacation and sick leave, along with dedicated volunteer days.
- Access to wellness resources through our Employee Assistance Program, Talkspace, and fitness discounts.
- Financial support for eligible education expenses.
- Discounts for pet care services.
- Support during financial hardships through our Achieve Care Fund.
- A commitment to diversity and inclusion through various employee resource groups.
At Achieve, we are dedicated to making a positive impact on the lives of millions. From assisting single parents with their bills to supporting entrepreneurs in securing loans for growth, you will be part of their journey toward a brighter financial future. We are expanding our remote work opportunities to better serve our members and foster a fulfilling career environment where you can truly make a difference while prioritizing your well-being.
