Customer Service Associate II

3 weeks ago

Chamblee, Georgia, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at HomeGoods. As a key member of our store team, you will play a critical role in maintaining a positive customer shopping experience and supporting the District Loss Prevention Manager and Store Management.

Key Responsibilities
  • Maintain a professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty.
  • Review and understand the Store Emergency Response Guide and wear a complete Company-approved uniform, including a Body Worn Camera.
  • Greet customers appropriately, demonstrate courtesy and respect, and establish and maintain a position at the front of the store or in a department.
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
  • Observe and report any suspicious behavior or critical incidents to LP or store management, and perform a closing safety sweep of the store with a member of management.
  • Adhere to all Company Policy and Procedure, and document required incidents in AIIM Case Management.
Requirements
  • Strong verbal and written communication skills.
  • Sound decision-making skills and ability to take initiative and perform well independently.
  • Prioritizes/organizes workload and manages time effectively, and able to stand for long periods of time.
  • 0-2 years retail or security experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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