Hotel Operations Manager

3 weeks ago


Austin, Texas, United States Soho House & Co. Full time
Hotel Operations Manager

About Soho House & Co.

Soho House & Co. is a leading hospitality company that offers an unparalleled level of service and experience to our guests. We are seeking an exceptional Hotel Operations Manager to join our team in London, UK.

Salary: £55,000 - £65,000 per annum

Job Description:

The Hotel Operations Manager will be responsible for overseeing the front office operations, including managing the hotel's rooms, concierge services, and guest relations. This role requires a high level of expertise in customer service, communication, and team leadership.

Main Responsibilities:

  • Influential leader that creates and refines efficiency by implementing processes that enhance member/guest experience and motivates staff to proactively welcome guests
  • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels, and guest service
  • Oversee concierge role and provide information about local attractions, shopping, and points of interest in the city
  • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels, and guest service
  • Supervise, direct, coordinate, inspire, and persuade staff in order to maintain service standards set forth by Soho House & Co.

Required Skills/Qualifications:

  • Minimum of 5+ years' experience managing Front Office operations
  • Extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets is a must
  • Detail-oriented, ability to multitask, and work in a fast-paced environment
  • Customer service-oriented and excellent verbal and written communication skills

Benefits:

  • Competitive compensation package featuring global benefits and perks
  • Health care and 401(k) plan with a 2% match
  • Paid time off, sick days, and vacation days
  • Career development opportunities, both domestically and internationally


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