Retail Sales Associate
3 days ago
About Westlake Ace Hardware
A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values a diverse and inclusive workplace, where every person is unique and valued. We strive for personal and professional growth, and we are looking for individuals who share our commitment to excellence.
Job Summary
The Cashier is responsible for processing transactions at the checkout counter, ensuring a smooth and efficient customer experience. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
Key Responsibilities
- Customer Service
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Greet customers entering and throughout the store, thanking them by name when possible.
- Project a friendly and outgoing demeanor, working well with customers and associates.
- Clear customer checkout lines quickly and efficiently, minimizing wait times.
- Answer and monitor all calls and pages promptly, courteously, and effectively.
- Communicate any problems or issues that require management assistance.
- Build product knowledge and assist customers with store layout and product location.
- Register Operations
- Process transactions accurately and efficiently, following all cash register procedures.
- Responsible for balancing the register drawer at the end of each shift.
- Adhere to any company programs or promotions that require implementation at the checkout counter.
- Participate in store and cashier meetings to stay informed and provide feedback.
- Front End Appearance and Upkeep
- Maintain a clean and organized checkout area, including the front end and entrance doors.
- Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
- Ensure fresh ads are stocked in shopping carts at all times.
- Stock forms and supplies as needed.
- Assist with decorating the front end according to company program.
- Call for cart pickups when necessary.
- Inform management when merchandise returns need to be put away.
- Core Values
- Service - Amaze our customers, associates, and communities by delivering on our helpful promise.
- Passion - Show our love for the work we do, our customers, and our associates.
- Respect - Value and appreciate the diversity and inclusivity of our workplace.
- Integrity - Commit to moral and ethical behavior.
- Teamwork - Work together to achieve extraordinary results.
- Excellence - Strive for outstanding results through continuous improvement.
Requirements
- High school diploma or equivalent required.
- Cashier experience preferred, as well as customer service experience.
- Ability to stand, walk, lift up to 25 pounds, and climb.
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