Collision Repair Estimator
2 weeks ago
About the Role:
The Collision Repair Estimator is a vital member of our team, responsible for providing exceptional customer service while creating accurate estimates and coordinating repair needs for customers. This role requires strong communication skills, attention to detail, and the ability to work effectively with customers, insurance companies, and our team members.
Key Responsibilities:
- Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
- Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
- Ensure compliance with all insurance client requirements, processes, and metrics.
- Communicate customer requests and needs to appropriate team members.
- Participate in daily production walks with the Management Team, as required.
- Support all team members when required.
- Maintain the store's KPIs by maximizing role performance.
Requirements:
- Knowledge of repairs and OE guidelines.
- High School Diploma or equivalent.
- Awareness of where to look for answers.
- Basic Computer Skills.
- Compliance for DRP's.
- Minimum of 1-year experience.
- Must be willing to complete I-CAR Training.
- Valid Driver's License.
Benefits:
- Up to 80 hours of Paid Time Off annually.
- 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance.
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Continuing Education Opportunities.
- Free Prescription or Non-Prescription Safety Glasses annually.
- Annual Voluntary Uniform Stipend.
About Us:
The Boyd Group is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
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