Automotive Service Consultant
4 weeks ago
We are seeking a skilled Service Advisor to join our team at Gerald Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of care and satisfaction.
Key Responsibilities- Provide prompt and courteous service to customers, ensuring their needs are met and exceeded.
- Clearly communicate repair needs and estimates to customers, ensuring transparency and trust.
- Upsell recommended services using low-pressure, high-integrity methods, ensuring customers receive the best value for their vehicle.
- Provide accurate estimates of repair and maintenance costs, ensuring customers are informed and satisfied.
- Adhere to dealership policy on customer vehicle care and operation, ensuring consistency and quality.
- Follow up on each repair, keeping customers informed of progress and ensuring satisfaction.
- Sell and manage extended warranties, ensuring customers receive the best protection for their vehicle.
- Inspect repair quality, ensuring all work is complete and meets dealership standards.
- Notify customers when vehicles are ready for pickup, ensuring timely and efficient service.
- Review and explain repairs and associated costs with customers, ensuring transparency and trust.
- Handle minor customer concerns and complaints, ensuring resolution and satisfaction.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, ensuring excellence and quality.
We offer a competitive compensation package, including training for career advancement, medical, dental, and vision insurance, 401K and profit sharing, paid vacations and holidays, and a great work environment.
We are proud to be a part of the communities we serve, and we are committed to providing exceptional service and care to our customers. If you are a skilled Service Advisor looking for a challenging and rewarding opportunity, we encourage you to apply.
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