Customer Service Ambassador

4 weeks ago


Austin, Texas, United States Edit Tx Austin Area LLC dba Tide Cleaners Full time
Job Overview

Tide Cleaners is seeking a highly skilled and customer-focused Guest Service Representative to join our team.

This role is responsible for providing exceptional customer service, managing customer inquiries, and ensuring a seamless experience for our dry cleaning and laundry customers.

Key Responsibilities:

  • Provide top-notch customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage customer inquiries via phone, email, and in-person, building rapport and identifying customer needs.
  • Perform tasks such as clothes check-in and check-out, tagging, and organizing garments according to customer requests.
  • Inform customers about payment methods and verify their credit card data.
  • Perform basic math skills to calculate garment prices and operate cash transactions accurately.
  • Ensure the quality standards of Tide Cleaners are met.
  • Train employees in all aspects of running a counter store.
  • Qualify to open and close the store and perform daily goals.
  • Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
  • Maintain cleanliness of the counter area to ensure a neat store appearance.

Requirements:

  • Ability to recognize numbers and perform basic math skills.
  • Ability to self-start and maintain positive/energetic motivation.
  • Strong Leadership qualities.
  • Participate in ongoing education and training.
  • Must be able to stand for long periods of time.
  • Previous experience in hospitality/customer service roles is preferred.

Benefits:

  • Health Insurance
  • Vision
  • Dental
  • 401(k)
  • Yearly Paid Time Off
  • Paid Holidays


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