Service Coordinator

1 week ago


Williston, North Dakota, United States Depot Connect International Full time
Job Description

The Service Writer role at Depot Connect International is a key position that ensures quality customer service and support. This involves interacting with customers in person, via phone, or email, and providing timely updates on service work and quotes.

The ideal candidate will have excellent customer service skills, strong organizational and time management skills, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Maintain complete job files, including correspondence and approvals.
  • Review technician timekeeping and submit payroll information bi-weekly.
  • Create repair orders and prepare shop invoicing.
  • Update daily key performance indicators and interact with the service management team.
  • Ensure fabrication materials are readily available and allocate parts for repairs.

Requirements:

  • High School Diploma required; Associates or Bachelor's degree a plus.
  • At least 5+ years' experience in a similar role.
  • Self-starter with excellent customer service skills.
  • Strong organizational and time management skills.
  • Detail oriented.
  • Strong written and verbal communication skills.

Benefits:

  • 401(k) with match.
  • Medical, Dental, and Vision Insurance.
  • Paid Time Off.
  • Paid Holidays.
  • Tuition Reimbursement.
  • Parental Leave.


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