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Banquet Server

2 months ago

Louisville, Kentucky, United States White Lodging Full time
Banquet Server Job Description

Job Summary:

This is a highly visible and key role responsible for the successful set-up, service, and tear down of all Banquet events to include coffee breaks, 3-meal dining, and bar operations. The Banquet Server will assist the Banquet Captain in the successful ownership and operational execution of Banquet Functions and duties.

Responsibilities:

  • Meet and exceed customer expectations.
  • Communicate effectively with customers, co-workers, and supervisors.
  • Attend work on time as scheduled and adhere to attendance policy.
  • Provide the highest quality of service at all times to guests.
  • Set tables in assigned area correctly and uniformly.
  • Know the menu for each function served and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
  • Keep station neat and clean during service.
  • Serve food, coffee, water, and other beverages to customers.
  • Receive customer order for any food or beverage that varies from the set menu.
  • Refer complaints on food to service to the Banquet Manager.
  • Perform all opening and closing side duties assigned.
  • Clean function room and back of house areas during and after banquet functions.
  • Assist the Captain in breaking down buffet or other special food service tables and equipment.
  • Set up, serve, and break down coffee breaks, receptions, and other special functions as assigned.

Requirements:

  • Minimum of 19 years of age to serve alcoholic beverages.
  • Knowledge of various food-service styles.
  • Ability to satisfactorily communicate in English with Guests, Management, Staff, and co-workers.
  • Ability to provide legible, written communication.
  • Ability to compute basic mathematical calculations.
  • Knowledge of effective office organizational practices.
  • Ability to maintain strict confidentiality.

Education/Experience:

  • 3 or more years of previous banquet experience, preferably in a four-diamond property.

Benefits:

  • Medical, Dental, and Vision.
  • Life Insurance.
  • Employee Assistance Program (EAP).
  • 401(k).
  • Vacation and Paid Time Off (PTO).
  • Tuition Reimbursement.
  • Complimentary and Discounted Rooms.