Desktop Support Specialist

5 days ago


Charlotte, North Carolina, United States Tekfortune Inc Full time
Job Title: Desktop Support Analyst

We are seeking a highly skilled and experienced Desktop Support Analyst to join our team at Tekfortune Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Responsibilities:
  • Provide hardware and software problem diagnosis and resolution via telephone, email, and chat
  • Classify service calls according to specified options
  • Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles
  • Coordinate with level 2 and 3 support staff to provide hardware and software problem resolution
  • Use ServiceNow to document and manage problems and work requests
Requirements:
  • 3 years of technical helpdesk or technical call center experience
  • Disciplined, systematic problem-solving skills
  • Hands-on work experience with Windows Operating Systems
  • Knowledge of Active Directory, Exchange, and ITSM ticketing tools
  • Ability to troubleshoot remote access issues and provide excellent communication skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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