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Front Desk Representative

1 month ago

Pittsburgh, Pennsylvania, United States Marcus Hotels Full time
About Us

We are a customer-centric boutique hotel in downtown Pittsburgh, known for our creative and fun approach to hospitality.

We are seeking a passionate and people-oriented Front Desk Agent to join our team.

Job Summary

The Front Desk Agent is responsible for providing exceptional service to our guests, handling registration and check-out, and ensuring a seamless experience for all.

Key Responsibilities
  • Review arrivals and special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident and professional manner.
  • Answer phone calls promptly and knowledgeably, providing complete and accurate information.
  • Complete daily checklists and follow established key control policies.
  • Conduct pre-assignment of hotel rooms, including VIPs and repeat guests.
  • Ensure proper credit policies are followed and submit lost and found articles.
  • Open, secure, and balance daily shift bank, verifying cash, check, and credit card transactions.
  • Monitor room availability and review daily selling status using yield management systems.
  • Attend department meetings and communicate with other departments as needed.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a Front Desk or customer-facing role preferred.
  • Knowledge of the local area, services, attractions, and events.
  • Flexible schedule, including evenings, weekends, and holidays.
  • Ability to work well under pressure and maintain a positive attitude.
What We Offer

We are a dynamic and people-oriented company that values our employees and provides opportunities for growth and development.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.