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RV Parts Specialist
2 months ago
We are seeking a highly skilled and customer-focused RV Parts Associate to join our team at Blue Compass RV. As a key member of our sales team, you will play a vital role in ensuring the smooth operation of our RV dealership by managing and organizing the inventory of RV parts and accessories.
Key Responsibilities- Customer Service: Greet customers and assist them in identifying the RV parts and accessories they need.
- Parts Selection and Advice: Provide expert advice on parts selection, compatibility, and installation.
- Order Processing: Process customer orders promptly and accurately.
- Inventory Management: Maintain an organized and well-maintained inventory of RV parts and accessories.
- Stock Reordering: Monitor stock levels and reorder supplies as needed.
- Inventory Audits: Conduct regular audits to ensure accurate inventory counts.
- Product Knowledge: Stay informed about the latest RV models, components, and accessories.
- Technical Support: Provide technical information and guidance to customers and staff.
- Collaboration: Collaborate with service technicians to ensure accurate parts identification.
- Sales Promotion: Actively promote sales of RV parts and accessories.
- Upselling and Cross-Selling: Recommend related products or upgrades to enhance customers' RV experience.
- Inventory Management: Process incoming shipments, verify contents, and update inventory accordingly.
- Product Placement: Ensure proper labeling, pricing, and placement of products on the sales floor.
- Supplier Relations: Work closely with suppliers to resolve any discrepancies in shipments.
- Customer Relations: Build and maintain positive relationships with customers and suppliers.
- Customer Service: Address customer inquiries, concerns, and returns in a professional manner.
- Customer Satisfaction: Strive for customer satisfaction through excellent service.
- Team Collaboration: Collaborate with other departments, especially the service and sales teams, to streamline processes and improve customer service.
- Customer Service Experience: Previous customer service experience is preferred.
- RV Product Knowledge: Previous RV product or camping lifestyle experience preferred.
- Computer Skills: Ability to work daily on a computer and perform internet searches as needed.
- Organization and Follow-up Skills: Excellent organization and follow-up skills are required.
- Department Procedures: The ability to follow department procedures and policies.
- Driver's License: A Valid Driver License is Mandatory.