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RV Parts Specialist

2 months ago


Gainesville, Florida, United States Blue Compass RV Full time
About the Role

We are seeking a highly skilled and customer-focused RV Parts Associate to join our team at Blue Compass RV. As a key member of our sales team, you will play a vital role in ensuring the smooth operation of our RV dealership by managing and organizing the inventory of RV parts and accessories.

Key Responsibilities
  • Customer Service: Greet customers and assist them in identifying the RV parts and accessories they need.
  • Parts Selection and Advice: Provide expert advice on parts selection, compatibility, and installation.
  • Order Processing: Process customer orders promptly and accurately.
  • Inventory Management: Maintain an organized and well-maintained inventory of RV parts and accessories.
  • Stock Reordering: Monitor stock levels and reorder supplies as needed.
  • Inventory Audits: Conduct regular audits to ensure accurate inventory counts.
  • Product Knowledge: Stay informed about the latest RV models, components, and accessories.
  • Technical Support: Provide technical information and guidance to customers and staff.
  • Collaboration: Collaborate with service technicians to ensure accurate parts identification.
  • Sales Promotion: Actively promote sales of RV parts and accessories.
  • Upselling and Cross-Selling: Recommend related products or upgrades to enhance customers' RV experience.
  • Inventory Management: Process incoming shipments, verify contents, and update inventory accordingly.
  • Product Placement: Ensure proper labeling, pricing, and placement of products on the sales floor.
  • Supplier Relations: Work closely with suppliers to resolve any discrepancies in shipments.
  • Customer Relations: Build and maintain positive relationships with customers and suppliers.
  • Customer Service: Address customer inquiries, concerns, and returns in a professional manner.
  • Customer Satisfaction: Strive for customer satisfaction through excellent service.
  • Team Collaboration: Collaborate with other departments, especially the service and sales teams, to streamline processes and improve customer service.
Requirements
  • Customer Service Experience: Previous customer service experience is preferred.
  • RV Product Knowledge: Previous RV product or camping lifestyle experience preferred.
  • Computer Skills: Ability to work daily on a computer and perform internet searches as needed.
  • Organization and Follow-up Skills: Excellent organization and follow-up skills are required.
  • Department Procedures: The ability to follow department procedures and policies.
  • Driver's License: A Valid Driver License is Mandatory.