Desktop Support Specialist

3 weeks ago


Tulsa, Oklahoma, United States Inceed Full time
Desktop Engineer Job Description

We are seeking a skilled Desktop Engineer to join our team at Inceed. As a Desktop Engineer, you will play a crucial role in supporting hardware and software installations, troubleshooting technical issues, and contributing to seamless software migrations.

Key Responsibilities:
  • Hardware and Software Support: Diagnose and resolve hardware, software, and connectivity issues to ensure smooth operations.
  • Installation and Configuration: Install and configure desktop and laptop systems, managing refresh cycles for optimal performance.
  • Software Deployment and Migration: Support software application deployments and migrations, ensuring smooth transitions with minimal downtime.
  • Customer Service: Provide top-notch customer service by assisting users with their technical needs and fostering strong relationships.
  • Documentation and Inventory: Document support requests, resolutions, and maintain accurate equipment inventory records.
  • Training and Guidance: Offer training and guidance to users on new software and hardware functionalities.
Requirements:
  • Experience: 3+ years of experience in desktop support or technical support roles, ideally within an enterprise setting.
  • Skills: Proficiency with both Windows and Mac OS, Microsoft Office Suite, and other common desktop applications.
  • Advantageous Skills: Experience with Active Directory, VPNs, and remote desktop tools.
Perks and Benefits:
  • Medical and Dental Insurance: 3 different medical health insurance plans, dental, and vision insurance.
  • Voluntary and Long-term Disability Insurance: Voluntary and Long-term disability insurance.
  • Paid Time Off and 401k: Paid time off, 401k, and holiday pay.
  • Direct Deposit: Weekly direct deposit or pay card deposit.

We are an equal opportunity employer and value diversity in our workplace. If you are interested in learning more about the Desktop Engineer opportunity, please submit your resume for consideration.



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