Technical Support Specialist

7 days ago


Redmond, Washington, United States Space Exploration Technologies Corp. Full time
Job Title:

Technical Support Associate, Bilingual

Job Description:

At Space Exploration Technologies Corp., we're pushing the boundaries of space exploration and development. As a Technical Support Associate, you'll be part of our Starlink Customer Support team, ensuring our customers have an exceptional experience.

Responsibilities:

  • Triage and resolve customer issues across multiple channels.
  • Be an internal advocate for the customer within SpaceX.
  • Provide technical support using hardware, software, and network expertise.
  • Surface product, process, and training issues using quantitative and qualitative methods.
  • Collaborate with internal teams to create and improve troubleshooting workflows and monitoring tools.

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines technical support role.
  • Fluent in English and one of the following languages.

PREFERRED SKILLS AND EXPERIENCE:

  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and time management skills.

ASSIGNMENT:

Shift Charlie: Friday - Monday 12:00am - 10:30am PST

PAY RANGE:

  • Technical Support Associate/Level 1: $31.00/hour
  • Technical Support Associate/Level 2: $33.50/hour
  • Technical Support Associate/Level 3: $36.50/hour


  • Redmond, Washington, United States TALENT Software Services Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Talent Software Services in Redmond, WA. As a key member of our support organization, you will provide top-notch technical assistance to our clients.The ideal candidate will have hands-on experience supporting Dynamics 365 or similar ERP/CRM platforms, such as Oracle,...


  • Redmond, Washington, United States SpaceX Full time

    Explore a rewarding career as a Technical Support Specialist at SpaceX. Located in Redmond, WA, this role offers an exceptional opportunity for those passionate about delivering outstanding customer experiences.About the JobThis technical support position is part of our Starlink team, responsible for ensuring seamless interactions between customers and our...


  • Redmond, Washington, United States Belcan Full time

    Job Title: Support Engineer IIJob Description:Belcan is seeking an experienced Support Engineer II to join our team. In this role, you will serve as the primary point of contact for customers seeking support on vulnerability remediation. You will analyze vulnerability reports, provide customers with clear steps to remediate identified issues, and...


  • Redmond, Washington, United States Experis Full time

    About the RoleWe are seeking a highly skilled Technical Hardware Specialist to join our team at Experis.Job OverviewThis role is responsible for providing technical support and expertise in PCBA modification, wire harness fabrication, and prototype hardware testing for aerospace industry projects.Key ResponsibilitiesDesign and implement PCBA modifications,...


  • Redmond, Washington, United States Lumotive Full time

    Lumotive, a revolutionary technology company, is seeking a detail-oriented Technical Scaling Specialist to join their team.Company OverviewLumotive's groundbreaking programmable optical semiconductors enhance perception, boost computing power, and ensure robust high-speed communication across various markets. Their award-winning, highly patented Light...


  • Redmond, Washington, United States Belcan Full time

    Job Title: Technical Specialist - Optical SystemsAbout Belcan:We are a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.Estimated Salary: $36-$38 per...


  • Redmond, Washington, United States TEKsystems Full time

    At TEKsystems, we are seeking a highly skilled Customer Support Specialist - IT Services to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.We are looking for an experienced professional with a strong background in IT support, particularly in Windows...


  • Redmond, Washington, United States TEKsystems Full time

    Job SummaryThis exciting opportunity is available for a skilled Technical Support Professional to join our team in a corporate environment. The ideal candidate will have a strong background in Windows 7, MS Office, and Active Directory, with experience in troubleshooting complex hardware and software issues.About the RoleThis position requires the ability to...


  • Redmond, Washington, United States CoreTechs Full time

    **Job Title:** Administrative Support Specialist**Location:** Onsite – Redmond Washington**Salary Range:** $60,000 - $80,000 per yearWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CoreTechs. In this role, you will provide administrative support to our managers and teams, with a focus on calendar...


  • Redmond, Washington, United States HonorVet Technologies Full time

    Job Title: Administrative Support SpecialistThis role will provide administrative support to the team, focusing on day-to-day operations and projects.Key Responsibilities:Perform a variety of complex administrative functions for all levels of management.Manage calendars, coordinate travel arrangements, and process business expenses.Coordinate meetings and...


  • Redmond, Washington, United States AppleOne Full time

    About the RoleAs an Executive Support Specialist at AppleOne, you will provide high-level administrative assistance to a senior executive. Your primary responsibility will be to manage the executive's schedule, ensuring seamless day-to-day operations.Main ResponsibilitiesManage and maintain the executive's calendar, including appointments, meetings, and...


  • Redmond, Washington, United States SpaceX Full time

    Role OverviewAs a Customer Support Associate at SpaceX, you will be the face of Starlink to customers, ensuring they have an exceptional experience. You will work in an early-stage support team and set the tone for Starlink customer service.Job SummaryWe are seeking a skilled Customer Support Associate to join our team at the Redmond facility. In this role,...


  • Redmond, Washington, United States Behavioral and Neurological Disorders Solutions - B.A.N.D.S. Full time

    About the RoleWe are seeking a dedicated Behavioral Support Specialist to join our team at Behavioral and Neurological Disorders Solutions - B.A.N.D.S.Location:Redmond WAKirkland WABellevue WAFall City WASnoqualmie WANorth Bend WAThe successful candidate will work closely with a Board-Certified Behavior Analyst (BCBA) to implement academic programming,...


  • Redmond, Washington, United States Insight Global Full time

    Job OverviewInsight Global is seeking a highly skilled and organized Administrative Support Specialist to provide exceptional support to our executives and business groups. This role requires strong administrative expertise, excellent communication skills, and the ability to prioritize tasks effectively.About the RoleThis full-time position will consist of...


  • Redmond, Washington, United States TEKsystems Full time

    Job OverviewWe are seeking a highly skilled and motivated Aerospace Support Specialist to join our team at TEKsystems.About the RoleThis is an exciting opportunity for an individual with experience in aerospace/space hardware/equipment to work on critical systems and meet the needs of our project.Key ResponsibilitiesThe successful candidate will be...


  • Redmond, Washington, United States Experis Full time

    Experis is seeking an experienced Administrative Support Specialist to join our team in Redmond, WA. This onsite role provides general administrative support within the Bing Places Business Support team.About ExperisWe are a global leader in IT talent solutions and staffing services. Our mission is to help clients achieve their business objectives through...


  • Redmond, Washington, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    Job OverviewWe are seeking a skilled Technical Systems Engineer to join our team at Bucher & Christian Consulting, Inc. dba BCforward (BCF). The successful candidate will have a strong background in IT systems engineering and experience with system capacity planning, functional configuration, and audit.Job DescriptionThe Technical Systems Engineer will be...


  • Redmond, Washington, United States Experis Full time

    Experis is seeking a highly skilled Hardware Engineering Specialist to join our team in Redmond, WA.Salary: $120,000 - $150,000 per yearAbout the RoleWe are looking for a talented individual with experience in PCBA modification, wire harness fabrication, and prototype hardware testing for the aerospace industry. As a Hardware Engineering Specialist, you will...


  • Redmond, Washington, United States Meta Inc Full time

    Job Title: Advanced Camera Systems SpecialistJob Summary: Meta Inc is seeking an experienced Advanced Camera Systems Specialist to join our team. In this role, you will be responsible for the technical delivery of camera modules and ensuring they are well integrated into our Reality Labs (RL) products.Responsibilities:Define technical specifications and...


  • Redmond, Washington, United States ClinDCast LLC Full time

    Job Title: Datacenter Architect SpecialistWe are seeking an experienced Datacenter Architect to join our team at ClinDCast LLC in Redmond, Washington. This role will focus on designing and implementing scalable, secure, and efficient datacenter infrastructures that align with business goals and technical requirements.About the Role:Architecture Design:...