Technical Support Specialist
7 days ago
Technical Support Associate, Bilingual
Job Description:At Space Exploration Technologies Corp., we're pushing the boundaries of space exploration and development. As a Technical Support Associate, you'll be part of our Starlink Customer Support team, ensuring our customers have an exceptional experience.
Responsibilities:
- Triage and resolve customer issues across multiple channels.
- Be an internal advocate for the customer within SpaceX.
- Provide technical support using hardware, software, and network expertise.
- Surface product, process, and training issues using quantitative and qualitative methods.
- Collaborate with internal teams to create and improve troubleshooting workflows and monitoring tools.
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-lines technical support role.
- Fluent in English and one of the following languages.
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problem-solving skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and time management skills.
ASSIGNMENT:
Shift Charlie: Friday - Monday 12:00am - 10:30am PST
PAY RANGE:
- Technical Support Associate/Level 1: $31.00/hour
- Technical Support Associate/Level 2: $33.50/hour
- Technical Support Associate/Level 3: $36.50/hour
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